Please read these terms and conditions carefully before using our services. They explain the general conditions that apply when you engage Prime Motor Tech & Tyres for automotive services, repairs, tyres or related assistance.
Services are discussed and agreed before work proceeds. The scope of work may vary depending on the vehicle and its condition.
Vehicle condition can affect diagnosis, repair requirements, service outcomes and the time required to complete work.
Customers should provide accurate vehicle and service information and inform us of known vehicle issues where applicable.
These terms provide general information about the use of our automotive services. Specific work, parts and service requirements will depend on the vehicle and the agreed scope of work.
Prime Motor Tech & Tyres provides automotive servicing, repairs, diagnostics, tyres and related automotive assistance according to the services requested and agreed with the customer.
A vehicle may require inspection or diagnosis before the exact cause of a problem, required parts or repair work can be determined. Initial observations may change once further inspection is carried out.
Where additional work is identified beyond the originally discussed scope, we will communicate the requirements and seek customer approval before proceeding where reasonably practicable.
Replacement parts may be required depending on the vehicle and repair. Parts supplied may be genuine, original-equipment, aftermarket or other suitable components, as discussed or agreed for the particular job.
The condition, age, previous repairs, maintenance history and existing faults of a vehicle may affect the service outcome. Existing or unrelated issues may become apparent during inspection or repair.
Any service time provided is an estimate only unless specifically confirmed otherwise. Delays may occur due to diagnosis, parts availability, vehicle condition, additional work or circumstances outside our control.
Tyre selection, condition, fitting, balancing and alignment can affect vehicle handling and safety. Customers should raise any concerns regarding tyre condition or vehicle behaviour before leaving the premises.
Diagnostic testing is intended to assist with identifying possible faults. A diagnostic result does not necessarily guarantee that every underlying issue has been identified, particularly where multiple faults or intermittent problems exist.
Customers should remove valuables and personal belongings from their vehicle where possible. We recommend customers inform us of any special items or requirements before service work begins.
Customers are responsible for providing accurate information about the vehicle, including relevant known faults, previous repairs, modifications and service history where this information is available.
Prime Motor Tech & Tyres may update these terms from time to time to reflect changes to our services, business practices or applicable requirements. The latest version published on this website will apply to future service engagements.
These terms are intended to provide general information about our services and do not replace any rights or protections that may apply under Australian consumer law or other applicable legislation. Where a customer has a specific concern about a service, vehicle repair or component, please contact Prime Motor Tech & Tyres so the matter can be discussed.
By requesting or proceeding with services from Prime Motor Tech & Tyres, the customer acknowledges that they have had the opportunity to discuss the relevant service requirements and these general terms and conditions.
If you have any questions about our services or these terms and conditions, contact Prime Motor Tech & Tyres.
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